The warranty period will commence at the time of system sign-off or at first significant use of the system, whichever occurs first. First significant use of the system is defined as the client’s first use of the system for its intended purpose. ALE reserves the right to determine first significant use of the system.

ALE will provide labor and parts necessary to support manufacturer’s warranties for a period of 90 days from the date of system sign-off or first significant use. During this period, ALE will repair or replace defective equipment in conjunction with the warranties and policies set forth by the manufacturer’s terms and conditions at no charge to the client. ALE will work diligently with the client and manufacturer(s) to minimize system interruption due to equipment failures; however, ALE will not be held responsible for consequences resulting from down time.

Following this 90-day period, ALE will provide labor and parts necessary to support manufacturer’s warranties at prevailing rates. Manufacturer warranties remain in effect for the duration of the individual warranty periods. Service labor rates are outlined in the "Technical Services Terms and Conditions" document. Parts are not included in these labor rates and will be invoiced as separate line items.

This warranty is in lieu of any other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or otherwise, and of any other obligations or liability on ALE’s part. Under no circumstances shall ALE be liable to client or any third party for any loss, damage, injury or expense including but not limited to special, incidental, indirect or consequential damages arising in connection with the use, or inability to use, the goods and services provided, whether or not ALE has been advised of the possibility of such potential loses, injuries, expenses or damages.

Extended Service and Preventive Maintenance: A Service and Preventive Maintenance Agreement (SPMA) may be purchased from ALE that provides routine maintenance (cleaning, adjustments, etc.) and also a 10% discount off standard labor rates. SPMA pricing is based on the size, complexity, location, and response time required by the client. The SPMA covers a period of one year from the date of agreement and commences upon receipt of payment.

Warranty Exceptions and Exclusions: ALE’s terms of warranty apply provided failure is solely the result of installation or manufacturer defect. Equipment or system failure resulting from the following is NOT covered under this warranty and all time and materials required for repair will be billed at prevailing rates as outlined in the "Technical Services Terms and Conditions" document.

• Misuse
• Improper operation
• Repair or adjustment by non-ALE personnel
• Connection or use with equipment or software not supplied by ALE
• Accidents, trauma or Act of God

«Custom